These terms and conditions govern your use of the Dermal Health website and services provided by Dermal Health Limited, a CQC-registered clinic located at 28 Queen Street, London EC4R 1BB. By booking an appointment or using our services, you agree to these terms.
An initial consultation is required before any treatment. The consultation fee of £50 is deducted from any subsequent treatment booking. During the consultation, Una will assess your suitability for treatment and discuss your goals, expected outcomes, and any associated risks.
We require at least 48 hours' notice for appointment cancellations. Late cancellations or missed appointments may incur a fee. We understand that emergencies occur and will handle these on a case-by-case basis.
Written informed consent is required before any treatment. You will be provided with detailed information about the procedure, expected outcomes, potential risks, and aftercare instructions. You have the right to withdraw consent at any time before the procedure begins.
Payment is required at the time of treatment unless otherwise agreed. We accept cash, debit cards, and credit cards. Treatment prices are subject to change; however, any agreed price at the time of booking will be honoured.
Following treatment, you will receive specific aftercare instructions. It is important that you follow these instructions carefully. A complimentary follow-up appointment is included with most treatments to assess results and address any concerns.
We take all feedback seriously. If you have any concerns about your treatment or experience, please contact us directly at una@dermalhealth.co.uk or call 020 3405 4655. We will investigate all complaints promptly and work towards a satisfactory resolution.
Dermal Health carries full professional indemnity insurance. While we take every precaution to ensure safe and effective treatment, all medical and aesthetic procedures carry inherent risks. These will be fully discussed during your consultation.
Last updated: March 2026